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kath818
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Message 1 of 2
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Spotify and Tidal will not open

HP Recommended
HP p7-1020 desktop
Microsoft Windows 10 (64-bit)

 NO error messages. Can't get spotify or Tidal to open. wen't back to an erlier restore point, still can't open.

Thanks

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A4Apollo
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Message 2 of 2
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Hi! @kath818, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

 

I understand you have issues opening Spotify and Tidal apps on your PC.

 

Don't worry I'd like to help you out.

 

Did you make any software or hardware changes on your PC?

 

Please provide the product number of your PC to assist you better.

 

As you mentioned you have issues opening Spotify and Tidal apps on your PC.

 

Try the steps recommended below.

 

Press Windows Key + R to open the Run dialog. When Run dialog opens, enter services.msc and press Enter or click OK.
Locate Windows Update on the list of services. Make sure that Startup Type is set to Manual or Automatic.
If it’s not, double click the Windows Update service to open its properties.
When Properties window opens, find the Startup Type section and select Manual or Automatic from the list.
Click Apply and OK to save the changes.


Change ownership of your C: drive

 

Open This PC and locate the drive where Windows 10 is installed. By default, it should be C.
Right click the drive and choose Properties.
Go to Security tab and click the Advanced button.
Find Owner section and click Change.
Select User or Group window will appear. Click the Advanced button.
Click Find Now button. List of users and user groups will appear. Select the Administrators group and click OK.
In Select User or Group window click OK.
In Advanced Security Settings window owner should be changed to Administrators and Administrators group should be added to Permission entries list. Check Replace owner on sub-containers and objects.
Click Apply and OK. Wait for the process to complete.

In addition, you can add Full Control permissions to the drive for ALL APPLICATION PACKAGES group.

Open your disk partition Properties and go to Security tab.
Click the Edit button.
Permissions for Local Disk window will open. Click Add button.
Select User or Group window will appear. Click the Advanced button, and then click Find Now.
Locate ALL APPLICATION PACKAGES on the list, select it, and click OK.
Click OK again.
ALL APPLICATION PACKAGES will now be added to the list. Click it and select Full Control. Click Apply and OK to save the changes.
If the issue still persists, open disk partition properties, go to Security tab and add the Full control to the Users group.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this works! 
Have a great day ahead! 🙂

 

 

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    
Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

A4Apollo
I am an HP Employee

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