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‎03-24-2024 02:04 PM

HP Recommended
Operating System: Microsoft Windows 11

TOUCH SCREEN AND FINGER PRINT STOPPED WORKING AFTER 23H2 UPDATE

Category:
2 REPLIES 2

‎03-28-2024 06:12 PM

HP Recommended

Here's a video from HP Support about troubleshooting an unresponsive Touch Screen in Win11:


https://www.youtube.com/watch?v=WqdxBbfAdQY

 

Here's a video from HP Support on how to fix fingerprint login issues:


https://www.youtube.com/watch?v=EtIjIjyVzYs



I am a volunteer and I do not work for, nor represent, HP
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‎03-29-2024 10:30 AM

HP Recommended

Reinstall the driver and re-setup your fingerprint with a static picture instead of Windows Spotlight. Shut down your PC and start it up again and everything should be back to normal. Fingerprint logo will not show up on the lock screen until the second time around though.

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