cancel
Showing results for 
Search instead for 
Did you mean: 
JPR13
New member
2 1 0 0
Message 1 of 2
1,066
Flag Post

Unable to Capture or Deploy Images in HPDM

HP Recommended
HP Device Manager
Other

I am using HP Device Manager 4.7 SP6 and have recently been unable to send or capture images to devices. I can send other tasks just fine. Below is my output. I am able to successfully test connection to the repository by going to tools > repository management. I can also navigate from my computer to the shared folder. We did recently disable smb1 on our servers for wannacry. Any help would be appreciated.

 

2017-06-22 10:12:03 Successfully sent task to the Device Management Gateway

 

2017-06-22 10:12:07 Task has been retrieved by the Agent.

 

2017-06-22 10:13:46 Task has been retrieved by the Agent.

 

2017-06-22 10:14:41 [Error code: 1068032] [Module: Agent] [Category: Remote file/directory operation] 2017-06-22 10:14:41 [Error Details]: Capture image to the Master Repository. Failed to upload .t520_76_b300 to /Repository/Images/.t520_76_b300_1. Failed to execute CaptureImage task. ErrorCode: 1068032, Error Info: ..\..\Task\common\ImageCommon.cpp@1660: Failed to get FTP settings. ..\..\Task\common\ImageCommon.cpp@638: Failed to create file client. ftpclient\ShareFolderClient.cpp@755: Failed to login in share folder,username: "domain"\hpdm, password:******,remote path:\\10.19.6.247\HPDM ftpclient\ShareFolderClient.cpp@751: There are currently no logon servers available to service the logon request. ..\..\Task\common\ImageCommon.cpp@1660: Failed to get FTP settings. ..\..\Task\common\ImageCommon.cpp@638: Failed to create file client. ftpclient\ShareFolderClient.cpp@755: Failed to login in share folder,username: "domain"\hpdm, password:******,remote path:\\10.19.6.247\HPDM ftpclient\ShareFolderClient.cpp@751: There are currently no logon servers available to service the logon request.

 

2017-06-22 10:14:41 Failed to execute common task.

 

2017-06-22 10:14:41 ErrorCode: 1068032

 

 

Thanks,

James

1 REPLY 1
JPR13
Author
New member
2 1 0 0
Message 2 of 2
Flag Post
HP Recommended

It looks like it only happens with mt42 laptops and t520 desktops. older models work fine.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation