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Unable to run program

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HP Envy-13-ab022tu

i was trying to download an update from Itunes and i was prompted " There is a problem with this Wiindows Installer package. A program required for this install to complete could not be run. Contact your support personnnel or package vendor.

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Please compare your systems specs to the system requirements as offered by iTunes via this page.


As I'm unable to open multiple windows on my tablet, Take notes of any differances and go from there.

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