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George2133
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Message 1 of 2
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Vision Diag on 800 G3 SFF

HP Recommended
HP EliteDesk 800 G3 SFF
Microsoft Windows 7 (64-bit)

Hello,

I am trying to run the HP Vision diag on and HP EliteDesk 800 G3 SFF. When I the diag starts to load, there is a message that says "Searching for diagnostics package...". The diag never loads. Can anyone tell me why?

 

Thanks.

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mdklassen
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Message 2 of 2
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HP Recommended

> Can anyone tell me why?

 

Guesses:

 

* the HP software is incomplete -- after downloading it, you did not transfer all of the software (to a USB memory stick? to a CD-recordable disk?)

 

* the CD-recordable that you wrote is faulty -- can you try reading the media in some other computer?

 

* the hardware being tested is so "faulty" that it cannot even run the diagnostic software.

 

* you did not wait enough time for the software to completely load.

 

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