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What do you recommend using from other program options?

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Without archives, you can't go far when you need to send several files at once. I use a zip-archiver built into Windows to create archives precisely because zip opens today everywhere without installing additional software. However, there are cases where my clients send archives to rar and require an answer in the same formats. In this case, for example, a program such as winrar should help, but recently it has not coped with some of the files that I received the other day. I even tried to open them through paid - 8zip, which can open many archival formats, but it did not help. 

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Not sure if what you're referring to is the same, but have you tried WinZip


It's the only one we use.

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Try this:
Open the file in WinRAR (download from internet if you don't have one). 
Press your right mouse-button. 
Click on "Repair archive", or press Alt+R. 
Click on Browse button and select a folder where you want to keep the repaired archive. 
There will be two options ("Treat the corrupt archive as RAR" and "Treat the corrupt archive as ZIP"). 
Select any one of your choice (or see which one will work) and click on OK button. 
Go to the folder where you have kept the repaired archive and open it (Repaired archive will be named as rebuilt. repair rar or rebuilt.*.zip, where * is the name of original archive).

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