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MayaWilkinson
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What is my problem?

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HP ENVY 13-ad100
Microsoft Windows 10 (32-bit)

I'm not particularly versed in computers and software. My Acrobat Reader 11.0 can not recognize the file I need. Acrobat may not display the page correctly. Please contact the person who created the PDF file. What does it mean?

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Photoray002
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Message 2 of 2
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Hello MayaWilkinson

 

What kind of file are you trying to open?

If its a PDF, it could either be corrupted or your version of Adobe Reader needs to be updated.

 

Version 11 came out in 2012. Install the latest version of Adobe Reader DC and it might work.

If the file still wont open, right click on it and choose Open with... and choose your browser.

If its actually corrupted though, you will have to get another copy of the file.

https://helpx.adobe.com/acrobat/kb/cant-open-pdf.html

 

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