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06-05-2018 11:43 AM
Thank you for posting on HP Forums,
The Riddle_Decipher is at your service.
I understand you are in need of support with the colorful screen & it's gibberish characters,
I'll be glad to help you out, however, for an accurate solution I will need more details:
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
- (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
- Have you attempted any steps on your own before posting on the HP Forums?
- When was the last time it worked without these issues?
- Did you check if this issue occurs on an alternate monitor?
Please reply with the details for further assistance.
Eager to help!
If I have helped you resolve the issue,
feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon
followed by clicking on 'Accepted as Solution'
And Have a great day Ahead!
I am an HP Employee
06-05-2018 11:02 PM
- What is the product number of your device? I couldn't find the serial number
- Have you attempted any steps on your own before posting on the HP Forums? NO
- When was the last time it worked without these issues? the night before the issue
- Did you check if this issue occurs on an alternate monitor? Yes , same issue
06-06-2018 11:22 AM
Afternoon, I'm under the impression that the video card may have come loose from its slots assuming the card is dedicated. If the card is not dedicated then there is a delivered issues with your setup. Check the DirectX version and follow the test protocol for testing the DirectX system nd driverr.
Although I posted a link that explains how to check your DirectX version, there is a test protocol involved in running this test. If the test returns successful then the video driver could be going bad. One thing that would help with his is if you have a secondary video card to fall back on, make sure your system has the capabilities to run the new or used card successfully until one can determine what is wrong with the correct video setup.
06-06-2018 11:54 AM - edited 06-06-2018 11:56 AM
Please read my comment above once more, I suggested that you will need a secondary video card in order to verify what DirectX version you have along with being able to check your system there after. According to your comme ts you've checked the system with multiple monitors, in doing so has any of the pins/leads become bent or broken.
It is apparent that the truth comes out. If one is unable to connect a key board or mouse to their system, I would suspect that the mother board is toast.