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Tekeros
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hp HP Support Assistant does not install this can be the problem?

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k721av
Microsoft Windows 7 (64-bit)
 

 

I downloaded the latest version of HP HP Support Assistant but it does not install because?
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Jeet_singh
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Hi @Tekeros,

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

I understand you are having issues while installing the updates through HP SA (Support Assistant). I would suggest the below-mentioned solutions:

 

Solution 1:

Download and install the latest version of HP Support Assistant from the HP Support Assistant website. Go to http://hp.care/2fkV7SH and click on “Download HP Support Assistant to update the current version to the latest version.

 

Solution 2:

Uninstall and reinstall the HP SA. Go to http://hp.care/2cNl6yI and follow the steps under “Error: HPSF.exe has stopped working” to uninstall and reinstall the HP SA.

 

Solution 3:

Download and update the driver from the product driver page. Go to http://hp.care/2bjHn5I and put in your complete product name to enter the product driver and software page. You can download and update the components from here.

 

Alternatively, you can check for the general troubleshooting steps from here: http://hp.care/2cNl6yI

 

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

Jeet_Singh
I am an HP Employee

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Tekeros
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then! practically I could not solve, with your solutions when I click on the installation file ie (sp82049.exe) the program creates a folder in the path c: \ my computer, called swsetup with some files inside, then the setup ( sp82049.exe) does not install the HP Support Assistant program, but it scomprime files located in the c: \ path that I show you in the picture what should I do at this point to install the program HP Support Assistant?

 

Senzanome.jpg

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Jeet_singh
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Hi @Tekeros,

 

Thank you for replying,

As I understand you have tried the steps suggested and still having the issue. Don't worry as I have few other steps which should help you resolve this issue.

 

Let's try creating a new user account:

It looks like an operating system issue with the machine. Try to create a new local user and then try to install the printer. Follow the steps here to create a local account on your PC: http://bit.ly/2uu1UNm       

 

Let me know how it goes for further assistance. 

Regards,

Jeet_Singh
I am an HP Employee

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