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i cant install nothing from from hp support assistant

HP Recommended
omen 15 ce003nl
Microsoft Windows 10 (64-bit)

Hi everyone, i have this annoing issues whit HP Support Assistant:
I bought my omen a few days ago and untill now i can't download any drivers or upgrade from HP Support Assist.
Basically this program crash when it try to create a backup point before installing a driver, and i have no idea how to fix it. 


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There may be the opportunity to...HP Recovery Media Creation.png create HP Recovery Media.


Try a Hard Reset?

Please try a Hard Reset
This is valid for most notebooks, and some desktops.
Press and Hold the PWR off button for 4 seconds to force a PWR off.
Unplug from the wall.
IF you see a battery compartment door, then your computer has a removable battery.

IF NOT then you do not have a removable battery.

Remove any removable battery.
Press and hold the power button for 15 seconds to complete the reset.

(Re-insert any battery you removed).

Could you please expand on the


WinKey + R and type msinfo32 then look at line 9 for the SKU.


If the thing is stable enough.

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