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venice25
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my computer is coming up with a message that the windows I am running is not a genuine .

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windows
Microsoft Windows 7 (64-bit)

I am getting a message that my computer is no running a genguine windows program. yet it was installed at time of purchase

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WAWood
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@venice25

 

Hello;

Allow me to welcome you to the HP forums!


Sorry, but I don't have very good news for you ...

HP sells PCs worldwide through many hundreds, if not thousands, of local resellers -- and there have been claims that some of them save money by installing pirated copies of Windows (usually expired MSDN subscriptions) on the PCs they sell.  Legitimate HP PCs come with the OS installed at the factory, and that OS never expires.

 

If yours was still within warranty, I would suggest you contact HP Customer Support to see about HP providing you a legitimate copy of Windows; but at this point, you would have to pay for the call, and since HP no longer stocks HP Recovery Media for their older Win 7 PCs, you might even not be able to get the OS from HP.  But, you could call HP Customer Support to see what is available.


If HP no longer provides Recovery Media for your model, a couple of other sites you should check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Before using the media, read through this: http://support.hp.com/us-en/document/c00006110

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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wb2001
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Message 3 of 3
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@venice25,

There are ways to correct this issue.

https://www.itechfever.com/how-to-fix-windows-7-not-genuine-error/

http://www.ashiktricks.com/this-copy-of-windows-is-not-genuine-fix/

 

Please let the forum know which action(s)  worked for you.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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