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nikesh55
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Message 1 of 2
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my mouse, keyboard, and computer screen keeps freezing

HP Recommended
Microsoft Windows 10 (64-bit)

my mouse, keyboard, and computer screen keeps freezing  when i open some apps or if i press PrtScn 

1 REPLY 1
Grzwacz
Level 12
Level 12
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Message 2 of 2
Flag Post
HP Recommended

Greetings,

Welcome to the forum.

I am not an HP employee.

 

Please provide more details. Your product number would help so forum members can review your PC's specs.

 

This type of problem could be caused by faulty hardware (HDD or memory), or corrupt system or driver files.

 

Run HP Diagnostics.

 

Try to run the Microsoft System File Checker.

 

Regards

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