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fanofsaints01
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pre installed microsoft Office

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I ordered a Laptop with Microsoft Office Home and Student 2016.  When I received the computer and tried to open an office program it ask me for a product key.  I did not receive a producgt key.  I called HP tech support.  the first time they told me to call microsoft.  Microsoft tried to help but could not because office was supposed to be bundled with the computer.  The second time I called and the gentleman tried to help and after about 45 minutes on the phone he said he had to transfer me to a different department and they could give me the product key.  After about 10 minutes on hold the call dropped.  Now everytime I try to call the call drops after 30 - 40 seconds.  I just want the product key to Microsoft Office Home and Student 2016 that I ordered.  

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banhien
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@fanofsaints01

 

It should come with a DVD or at least a key card. Do you still keep the receipt/invoice ?  Please contact where you put the order.

 

Regards.

BH
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fanofsaints01
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it didn't come with either I ordered from HP.com and sa I said alrecontacted them but there is something wrong with their phones right now.  

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