You mentioned you Upgraded your PC from Win7 to Win10 -- and in that case, HP Support Assistant is not going to do anything useful for you -- as it is designed to download and update drivers for the ORIGINAL OS that comes preinstalled on the PC -- which, in your case, would be Win7.
Also, the Win10 Upgrade is known to corrupt the HP Recovery information, so now, there is no way to factory reset your PC using the built-in HP Recovery feature.
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