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Coreservers
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unable to load any software with graphics.

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Hi Everybody.

I've recently inherited a fairly new ish, HP Pavilion Desktop PC570 -P0xx

windows 10 home, build 15063.608 64 bit

8gb ram

AMD radeon a10-9700 R7, 10 core

 

128gb SSD and 2tb Data

 

On my previous system i had installed a number of steam games, nothing massively taxing graphically, as the systen was much less powerful.

However i cant start any of these games. the loading window either appears, ot a white non responding window appears, and the whole system locks and releases, locks and releases, even afyer task managering it off.

 

im presuming this system cant handle any form of gaming graphics. or does anyone have any way round it

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A4Apollo
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Hey there! @Coreservers, Thanks for stopping by the HP Support Forums!

 

I understand you have issues playing graphic oriented games on your PC.

 

Don't worry I'll try to help you out.

 

Did you make any hardware or software changes on your PC?

 

Please provide the product number of your PC to assist you better.

 

As you mentioned your PC lags or freezes while playing games.

 

Try the steps recommended below.

 

Try updating the BIOS, Graphics driver and chipset driver on your PC and check if it helps.

 

You can try updating the drivers using HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

If the issue still persists after trying out the steps try the steps recommended below.

 

Use the steps in this section to help find the cause of the lockup:
Disconnect all devices to the PC with the exception of keyboard and mouse and/or monitor required for minimal use.
Remove any discs from the CD/DVD drives.
If Windows becomes active again, clean, repair, or replace the disc. Troubleshooting is complete.
If the lockup persists, continue troubleshooting using these steps.
While holding down the Alt key on the keyboard, press the F4 key to close the application.
If Windows becomes active again, the problem is related to an application. Save your work and restart the computer. Remember the name of the application that stopped responding or caused the error. Update or remove applications that continue to lock up. Troubleshooting is complete.
If the lockup persists, continue troubleshooting using these steps.
Press the Ctrl+Shift+Esc keys to open Task Manager.
Review the list of applications under Processes and look for applications that have stopped responding. Make a note of the names of those applications or programs.
Select an application that is not responding, and then click End Task.
A Microsoft Windows error message might appear: Windows Explorer has stopped working. Windows may check to see if there is a solution for the problem or prompt you to close the program. Or, if you see If you can’t see the taskbar and desktop icons, press Windows key and type Explorer….”
If you can’t see the taskbar and desktop icons, press the Windows key and type Explorer in the field and click OK to restart File Explorer.
Continue clicking End Task for applications that are not responding until all unresponsive applications are removed from the list.

 

Refer this article to further troubleshoot lock up or freezing issues with PC.

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Hope to hear from you soon!

Have a great day! 🙂

 

 

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

 

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

A4Apollo
I am an HP Employee

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Coreservers
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model number - 00325-80788-72486-aaoem

 

No dvds ro repair, as its all stored on steam, chkdsk comes back error free, and nothing in taskmanager. to hint at what it could be. the games im looking to use, are non graphically demanding on systems much lower spec... and this pc was bought brnad new 2 months ago 

 

Thanks

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A4Apollo
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@Coreservers, Thanks for your quick response and time.

 

I appreciate your efforts for writing back to us.

 

Did you try the steps recommended in my previous thread?

 

The product number shared by you is invalid. 

 

Refer this article to know how to find the product number of your PC.

 

Also, try the steps recommended below.

 

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

 

Refer this article to further troubleshoot lock up or freezing issues with PC.

 

Hope to hear from you soon!

Take Care! 🙂

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

A4Apollo
I am an HP Employee

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