cancel
Showing results for 
Search instead for 
Did you mean: 
leith07
New member
1 0 0 0
Message 1 of 2
473
Flag Post

why does hp support assistant want to install essential system updates for microsoft windows 10?

HP Recommended
Pavillion 550-108a
Microsoft Windows 10 (64-bit)

My HP support assistant program says it has "essential system updates for microsoft windows 10" and "this update installs Microsift fixes and enhancements for Windows 10 to help your computer run better" and "Softpaq number SP79946 Version 11.32p1".

 

I don't quite understand:

 

(a) my windows update service is saying my device is up to date, so if it is windows updates that the HP support assistant is recommending, then why is windows saying it is up to date?

 

(b) why HP software is pushing what seems to be windows updates - why not just use windows update service? (which I know I can do, just curious on this point, and i assume HP support assistant will keep suggesting I do this)

 

I've re-done the check for updates in both HP support assistance and windows update service, just in case they were out of sync, but no change to above.

 

Arrr!

 

(it's talk like a pirate day)

 

1 REPLY 1
wb2001
Level 15
Level 15
12,842 12,635 1,773 5,013
Message 2 of 2
Flag Post
HP Recommended

@leith07,

It is a valid service pack. Use the "See full details" to download.   Happy to assist you.

 

Essential System Updates for Microsoft Windows 10

system software Manager Icon
11.3 Rev.2169.1 MBMay 18, 2017
This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation