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RaananZvi
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Envy 34 AIO - Black Screen when switching to full screen gameing

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HP ENVY Curved All-in-One 34-b1xx
Microsoft Windows 10 (64-bit)

Hello,

 

When I try to play full screen games (like fortnite or minecraft), the games works fine when in windowed mode, but the screen turn black when I enter the full screen option in the game.

 

Any solution to this issue?

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praveen196
HP Support Agent
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@RaananZvi Welcome to HP Community!

 

I understand that the Envy 34 AIO - Black Screen when switching to full-screen gaming.

 

This is usually caused by your game or graphics card settings and be sure to check your graphics card settings.

 

Let's try this steps:

Set display scaling to 100%  

Open the Settings app and go to System > Display.
Find the Change the size of text, apps and other items and set them to 100%.

 

Also, you can try and enable Game Mode and check:
To enable Game Mode in Windows 10, open Settings Panel and go to the Gaming section. On the left-hand side, you will see the Game Mode option. Click on it and toggle the button to enable Game Mode right away. After enabling Game Mode from Settings Panel, you need to activate it in the individual game.

Keep me posted for further assistance.

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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RaananZvi
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My display scaling is 100% and game mode is enabled.

 

Is there a solution for this problem? Is it a hardware issue? Should I contact my warranty?

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
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@RaananZvi

 

I understand your concerns.

 

Please change the power plan and uninstall the graphics driver and reinstall the drivers.

 

Also, update the BIOS as well.

 

Please click the below link o download the drivers.

 

https://support.hp.com/us-en/drivers

 

Have a nice day!!

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