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HP 24er Monitor automatically power button locked

HP 24 inch Flat Panel Monitor series
Microsoft Windows 10 (64-bit)

I have purchased a HP 24er LCD and after one month the power button is locked. I can unlock it by pressing the power button for 10 seconds, but it locked again after a couple of seconds. Does anyone same problem? how can I solve it? the OSD is also blocked, and when I unlocked the power button I cannot unlock the OSD menu by pressing menu button for 10 seconds. 😞

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HP 24er Monitor automatically power button locked

Hi @Aminunt7

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I understand that the Power Button and OSD Menu keeps getting locked.

 

Trying do a Factory Reset. Access the OSD menu, select Factory Reset, and then select Yes.

 

If the issue persists, please contact our Phone Support.

 

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

 

Thank you.

KrazyToad
I Am An HP Employee

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HP 24er Monitor automatically power button locked

He literally just said that he cannot access the OSD menu and you tell him to access the OSD menu. I mean what??

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