HP Envy

[EMB2024]

I have the HP Envy and I also have a green line that appeared on the left side of my screen.  They told me I could take it to Geek Squad and Geek Squd called it a scrap out.  They wouldn’t replace it because I bought it from HP.  If I had bought it from Best Buy - I would have received a brand new computer.  HP is demanding that I return the computer to them and pay for the repair.  I will never buy another computer from HP. Com.  Nobody cares about your business- there is an issue with this computer that they’re not acknowledging.  They won’t even stand behind their warranty.

[Alden4]

Hi @EMB2024,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you might be experiencing a display issue with your HP Envy All-In-One PC. A green line appearing on the left side of the screen could be caused by various factors such as a hardware malfunction, a loose connection, or a software glitch. Here are a few steps you can try to troubleshoot and potentially resolve the issue.

• Restart your computer: Sometimes a simple restart can resolve minor software glitches.
• Check for driver updates: Make sure your graphics drivers are up to date. You can usually find and update drivers through the Device Manager or by visiting the HP support website.
• Inspect the physical connections: Ensure that all cables connecting your PC to the monitor are securely plugged in. A loose connection could cause display issues.
• Run a display test: HP Envy PCs often come with built-in diagnostic tools. Check your user manual or the HP support website for instructions on how to run a display test to identify any hardware issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support