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My computer does not wake up from sleep mode.

HP Recommended
Pavilion 23-q252na
Microsoft Windows 10 (64-bit)

Hello Everyone, 


This is my first time here, and well I need help and hoping someone to help me out. 


Well, about 9 months ago, I had purchased a HP Pavillion All in one ( HP Pav 23-q252na). 


It's a perfect PC that I use for my basic needs, and its been running smoothly however this week it has been acting up, mainly it won't wake up from sleep mode. This is an issue that I have never had before. 


The PC itself work, however when I leave it idle, it will automatically go to sleep mode (normal settings) and then when i try to wake it up by either pressing a random button or then shaking the mouse it will not wake up. 


Can someone please help me out. 


Thank you.


P.S. i will be asking this same question in other forums (e.g. Windows).

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HP Recommended

Hi @ISA94,


Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

As I understand the system isn't waking up from sleep mode,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you install any recent Windows or Bios updates that could have caused this issue?

When was the last time it worked without these issues?

Did you perform a system restore to an earlier working date?


While you respond to that, Please follow the below steps to resolve your concern: 


Step 1: Enabling the Keyboard in Windows 

Skip this step if the computer does not enter sleep mode or if the computer wakes unexpectedly. 

Follow these steps to enable your keyboard to wake your computer from sleep mode: 

  1. In Windows, search for and open the Device Manager. 

  2. Click the arrow next to Keyboards and double-click the name of your keyboard. 

  3. If the Power Management tab is available, proceed to the next step. 

If the Power Management tab is not available, click the Change Settings button if it appears below the Device status box. The same Keyboard Properties window opens with the Power Management tab available. 

If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. 

  1. Click the Power Management tab and make sure that the box next to Allow this device to wake the computer is checked. 

  2. Click OK, and then test to make sure that the keyboard can now wake the computer. If the computer still cannot wake from sleep mode, continue using these steps. 

  3. For instructions on how to update the BIOS of your computer, see one of the following HP support documents:  Updating the Bios(Desktop) 

For more steps, please Click here


Let me know if those steps worked for you,

If they did, that's awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That'll help us and others see that we've got the answers!

Good Luck

I am an HP Employee

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The problem is “how to wake the conputer up” again. I read all similar questions but still can’t find how to do that. 

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HP Recommended


Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you

I work on behalf of HP
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