PC issue

[Rupesh27]

My Pc screen dislocated and pc running slow

[Sneha_01]

Hi @Rupesh27,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When dealing with a PC that has a dislocated screen and is running slow, it indicates both a physical hardware issue and a potential performance problem. Here’s a step-by-step approach to address both issues:

1. Physical Screen Issu

Assess the Damage

• Check the Hinges and Connections: If the screen is physically misaligned or disconnected, inspect the hinges and connections to see if they are damaged or loose.
• External Damage: Look for any visible cracks or breaks in the screen or casing.

Repair Options

• Tighten Loose Screws: If the hinges are loose, you might be able to tighten the screws yourself using a small screwdriver.
• Professional Repair: For more serious damage, consider taking your PC to a professional repair service. They can properly realign or replace the screen if necessary.
• External Monitor: As a temporary solution, you can connect your PC to an external monitor to use it normally.

2. Performance Issue

Software Troubleshooting

• Restart Your PC: Sometimes a simple restart can resolve temporary slowdowns.
• Check for Updates: Ensure your operating system and drivers are up to date.
  • Windows: Go to Settings > Update & Security > Windows Update.
  • Mac: Go to System Preferences > Software Update.
• Run a Virus Scan: Use your antivirus software to check for malware or viruses that could be slowing down your system.
• Task Manager: Open Task Manager (Ctrl + Shift + Esc) to check for processes that are consuming high CPU, memory, or disk usage. End unnecessary processes.

Hardware Troubleshooting

• Disk Cleanup: Remove temporary files and unnecessary system files.
  • Windows: Use the Disk Cleanup tool.
  • Mac: Use built-in utilities or third-party apps like CleanMyMac.
• Check for Disk Errors:
  • Windows: Run CHKDSK from the Command Prompt.
  • Mac: Use Disk Utility to repair disk permissions and check for errors.
• Upgrade Hardware: If your PC is still slow, consider upgrading your RAM or switching to an SSD if you haven’t already.

3. Detailed Steps for Common Fixes

Running Disk Cleanup (Windows)

1. Open the Start menu and type "Disk Cleanup."
2. Select the drive you want to clean (usually C:).
3. Check the boxes for the types of files you want to delete (Temporary files, Recycle Bin, etc.).
4. Click "OK" and then "Delete Files."

Running CHKDSK (Windows)

1. Open Command Prompt as an administrator.
2. Type chkdsk C: /f and press Enter.
3. You might need to restart your computer to let CHKDSK run.

Checking for Malware (Windows)

1. Open Windows Security.
2. Go to "Virus & threat protection."
3. Click "Quick scan" or "Full scan."

I hope this helps.

Take care and have a good day.

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Rachel571

HP Support