• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-05-2022 09:37 AM

HP Recommended
Product: Envy 15
Operating System: Microsoft Windows 10 (64-bit)

I've connected my laptop using the Quickpair App to my wireless monitor however it won't let me project. It keeps saying Connecting and HP Wireless monitor error.  any ideas please?

Category:
2 REPLIES 2

‎01-05-2022 10:29 AM

HP Recommended

There is an HP youtube video here that has HP support (see last comment)

https://www.youtube.com/watch?v=TkoEu3zmuAQ

 

Be sure you are running WPA-2 or better with your home router.  I am not a network expert but if running an old protocol WiFi possibly the monitor refuses to connect.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
1 person found this reply helpful
Was this reply helpful? Yes No

‎01-10-2022 05:38 AM

HP Recommended

Hi, we did try this using the YouTube video but it is still a problem.

As it's the Bluetooth connection would the Wifi even be involved here?

Thanks

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.