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Cannot connect to internet using wired or wireless WiFi after update from Windows 7 to Windows 10
11-21-2017 09:04 AM

Thanks for the anticipated cooperation ahead.
I upgraded an HP Touchsmart 310 PC Model 30-1020. The original OS was WIndows 7 32 bit. Both wired internet and Wireless WiFi worked fine.
The system OS was upgraded from WIndows 7 to Windows 10 32-bit without a problem.
However I can no longer access the internet by either wired LAN conection or wireless WiFi.
The drivers were upgraded using a USB flashdrive.
Still no connection.
I have searched the internet for solutions all to no avail.
The drivers were deleted in the device manager and re installed by re booting.
Any suggestions?
This has ben really frustrating.
11-24-2017 05:56 AM

Thanks for the reply. I have upgraded the drivers to no avail.
I have tried to turn off the firewall but no luck.
HP sent me an email with a number to call for tech support.
The guy was from India, and wanted to log into the computer from afar by internet. He seemed surprised when I stated to him that the reason I am calling was that I had no internet connection.
You cannot make this stuff up!
11-24-2017 08:33 AM

Hi
Well I do make this stuff up. And I have a script.
So IF it is all internet access, then we can start at A and hope....
This short script is to gather information on some parts of your system
OS, Networking Hardware and Software etc.
Copy and paste the section between the ~~~~ lines, and paste into NotePad.
Save as PN.bat somewhere easily accessible. Double click to Run
Then run as Administrator to create the output files if desired.
The output files can be edited to remove SENSITIVE details before posting.
Delete the output files immediately after use.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
@ECHO OFF
systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE
PowerShell -Command "Get-NetAdapter > C:\GNA.txt"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver > C:\GNB.txt"
PowerShell -Command "GIP -Detailed > C:\GNC.txt"
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Lots of output generated, looking for something like this....
Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
Ethernet Realtek PCIe FE Ethernet 9 Disconnected AA-AA-AA-AA-AA-A8 0 bps
Bluetooth Bluetooth Device 17 Disconnected AA-AA-AA-AA-AA-A7 3 Mbps
WiFi Realtek RTL8723BE 802 18 Up AA-AA-AA-AA-AA-A6 72 Mbps
Name InterfaceDescription DriverFileName DriverDate DriverVersion NdisVersion
---- -------------------- -------------- ---------- ------------- -----------
Ethernet Realtek PCIe FE Ethernet rt640x64.sys 2015-04-06 9.1.406.2015 6.40
Bluetooth Bluetooth Device bthpan.sys 2006-06-21 10.0.16299.15 6.30
WiFi Realtek RTL8723BE 802 rtwlane.sys 2017-05-03 2023.54.33... 6.70
Step B.
getmac
netsh wlan show interfaces
netsh wlan show drivers
ipconfig -all
msinfo32
Much the same as above. But if you can post any helpful output we might move onto C.
11-24-2017 08:35 AM

Hi
Well I do make this stuff up. And I have a script.
So IF it is all internet access, then we can start at A and hope....
This short script is to gather information on some parts of your system
OS, Networking Hardware and Software etc.
Copy and paste the section between the ~~~~ lines, and paste into NotePad.
Save as PN.bat somewhere easily accessible. Double click to Run
Then run as Administrator to create the output files if desired.
The output files can be edited to remove SENSITIVE details before posting.
Delete the output files immediately after use.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
@ECHO OFF
systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE
PowerShell -Command "Get-NetAdapter > C:\GNA.txt"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver > C:\GNB.txt"
PowerShell -Command "GIP -Detailed > C:\GNC.txt"
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
Ethernet Realtek PCIe FE Ethernet 9 Disconnected AA-AA-AA-AA-AA-A8 0 bps
Bluetooth Bluetooth Device 17 Disconnected AA-AA-AA-AA-AA-A7 3 Mbps
WiFi Realtek RTL8723BE 802 18 Up AA-AA-AA-AA-AA-A6 72 Mbps
Name InterfaceDescription DriverFileName DriverDate DriverVersion NdisVersion
---- -------------------- -------------- ---------- ------------- -----------
Ethernet Realtek PCIe FE Ethernet rt640x64.sys 2015-04-06 9.1.406.2015 6.40
Bluetooth Bluetooth Device bthpan.sys 2006-06-21 10.0.16299.15 6.30
WiFi Realtek RTL8723BE 802 rtwlane.sys 2017-05-03 2023.54.33... 6.70
Step B.
getmac
netsh wlan show interfaces
netsh wlan show drivers
ipconfig -all
msinfo32
Much the same as above. But if you can post any helpful output we might move onto C.

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