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Thira
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Message 1 of 6
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Cannot connect to internet using wired or wireless WiFi after update from Windows 7 to Windows 10

HP Recommended
HP Touchsmart 310 PC
Microsoft Windows 10 (32-bit)

Thanks for the anticipated cooperation ahead.

I upgraded an HP Touchsmart 310 PC Model 30-1020.  The original OS was WIndows 7 32 bit.  Both wired internet and Wireless WiFi worked fine.

The system OS was upgraded from WIndows 7 to Windows 10 32-bit without a problem.

However I can no longer access the internet by either wired LAN conection or wireless WiFi.

The drivers were upgraded using a USB flashdrive.

Still no connection.

I have searched the internet for solutions all to no avail.

The drivers were deleted in the device manager and re installed by re booting.

 

Any suggestions?

 

This has ben really frustrating.

5 REPLIES 5
CF4
Level 9
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Message 2 of 6
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Hi

Either a firewall or missing drivers is my starting point.

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Thira
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Message 3 of 6
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Thanks for the reply.  I have upgraded the drivers to no avail.

I have tried to turn off the firewall but no luck.

HP sent me an email with a number to call for tech support.

The guy was from India, and wanted to log into the computer from afar by internet.  He seemed surprised when I stated to him that the reason I am calling was that I had no internet connection. 

You cannot make this stuff up!

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CF4
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Message 4 of 6
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Hi

 

Well I do make this stuff up.  And I have a script.

 

So IF it is all internet access, then we can start at A and hope....

 

This short script is to gather information on some parts of your system
OS, Networking Hardware and Software etc.

Copy and paste the section between the ~~~~ lines, and paste into NotePad.
Save as PN.bat somewhere easily accessible. Double click to Run

Then run as Administrator to create the output files if desired.
The output files can be edited to remove SENSITIVE details before posting.
Delete the output files immediately after use.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
@ECHO OFF

systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE

PowerShell -Command "Get-NetAdapter > C:\GNA.txt"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver > C:\GNB.txt"
PowerShell -Command "GIP -Detailed > C:\GNC.txt"
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Lots of output generated, looking for something like this....


Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
Ethernet Realtek PCIe FE Ethernet 9 Disconnected AA-AA-AA-AA-AA-A8 0 bps
Bluetooth Bluetooth Device 17 Disconnected AA-AA-AA-AA-AA-A7 3 Mbps
WiFi Realtek RTL8723BE 802 18 Up AA-AA-AA-AA-AA-A6 72 Mbps



Name InterfaceDescription DriverFileName DriverDate DriverVersion NdisVersion
---- -------------------- -------------- ---------- ------------- -----------
Ethernet Realtek PCIe FE Ethernet rt640x64.sys 2015-04-06 9.1.406.2015 6.40
Bluetooth Bluetooth Device bthpan.sys 2006-06-21 10.0.16299.15 6.30
WiFi Realtek RTL8723BE 802 rtwlane.sys 2017-05-03 2023.54.33... 6.70

 

 

 

 

Step B.

 

getmac

netsh wlan show interfaces

netsh wlan show drivers

ipconfig -all

msinfo32

Much the same as above. But if you can post any helpful output we might move onto C.

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CF4
Level 9
5,904 5,889 206 526
Message 5 of 6
Flag Post
HP Recommended

Hi

 

Well I do make this stuff up.  And I have a script.

 

So IF it is all internet access, then we can start at A and hope....

 

This short script is to gather information on some parts of your system
OS, Networking Hardware and Software etc.

Copy and paste the section between the ~~~~ lines, and paste into NotePad.
Save as PN.bat somewhere easily accessible. Double click to Run

Then run as Administrator to create the output files if desired.
The output files can be edited to remove SENSITIVE details before posting.
Delete the output files immediately after use.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
@ECHO OFF

systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE

PowerShell -Command "Get-NetAdapter > C:\GNA.txt"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver > C:\GNB.txt"
PowerShell -Command "GIP -Detailed > C:\GNC.txt"
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
Ethernet Realtek PCIe FE Ethernet 9 Disconnected AA-AA-AA-AA-AA-A8 0 bps
Bluetooth Bluetooth Device 17 Disconnected AA-AA-AA-AA-AA-A7 3 Mbps
WiFi Realtek RTL8723BE 802 18 Up AA-AA-AA-AA-AA-A6 72 Mbps



Name InterfaceDescription DriverFileName DriverDate DriverVersion NdisVersion
---- -------------------- -------------- ---------- ------------- -----------
Ethernet Realtek PCIe FE Ethernet rt640x64.sys 2015-04-06 9.1.406.2015 6.40
Bluetooth Bluetooth Device bthpan.sys 2006-06-21 10.0.16299.15 6.30
WiFi Realtek RTL8723BE 802 rtwlane.sys 2017-05-03 2023.54.33... 6.70

 

 

 

 

Step B.

 

getmac

netsh wlan show interfaces

netsh wlan show drivers

ipconfig -all

msinfo32

Much the same as above. But if you can post any helpful output we might move onto C.

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Thira
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Message 6 of 6
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Thank you CF4.

Unfortunately it is my elderly mom's computer who lives in a different state.

I will be there in January and post the information then.

Thank you so much

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