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‎06-06-2019 02:13 AM

HP Recommended
Product: HP Comfort GRIP Wireless Mouse
Operating System: Microsoft Windows 10 (32-bit)

Can anyone help. I have limited usb ports on my computer (HP Laptop) and I want to connect the wireless mouse to it without the dongle. However I cannot get the mouse to be recognised by the computer?

48 people had the same question
7 REPLIES 7

‎06-06-2019 06:04 AM

HP Recommended

A wireless mouse connects with the matching wireless receiver ( the matching dongle).  Without the dongle, it will not have a connection, unless it uses Bluetooth and your laptop uses Bluetooth.  Without the complete model number of the mouse and the laptop, unable to help further.


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3 people found this reply helpful
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‎06-06-2019 07:22 AM

HP Recommended

Thanks,

its H2L63AA model number. Its the Link-5 dongle. I believe the product can not be used without it. But it would be useful if there was a work around.

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‎06-06-2019 07:50 AM

HP Recommended

From the product information page, it says nothing about Bluetooth, so I have to assume it uses the normal 2.4GHz signal similar to WiFi but it needs the USB receiver designed for the mouse.  The work around would be to replace the dongle or get a different mouse that has a dongle.


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‎06-06-2019 04:30 PM

HP Recommended
@mccadava wrote:

Thanks,

its H2L63AA model number. Its the Link-5 dongle......

@mccadava 

 

Sorry for jumping in. As you said, it is a Link-5 dongle therefore you can buy a new Link-5 receiver and RE-PROGRAM it. Otherwise buying a new set because each mouse must have a code to talk with its receiver (dongle). Just thinking a small room with 20 people who use SAME coded mice/receivers, must be very interesting.

 

Regards.

BH
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1 person found this reply helpful
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‎12-22-2019 06:40 AM

HP Recommended
i have a wireless mouse too and i really want to use it without dongle.
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‎12-22-2019 08:11 AM

HP Recommended

All wireless mice are not create equal.  Need the make and model of the mouse and it would be helpful to have the make and model of the PC, too.  That info is needed to give advice to @yousofza 's question/statement.


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‎01-11-2020 02:08 PM

HP Recommended

I have an HP 500RG ENVY Rechargeable Mouse Model #HSA-S002M AND MY BRAND NEW HP ENVY 17T notebook lacks USB ports (they want you to buy an extension cord with more ports) so to save a port I want to use my mouse over Wi-Fi.  Any ideas?  Is this IMPOSSIBLE...???  Why has no on e already done this...???

2 people found this reply helpful
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