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corman
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Message 1 of 2
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Disconnect from internet after one minute

HP Recommended
Desktop M01-DOxxx
Microsoft Windows 10 (64-bit)

HP Desktop M01-Doxxx (I think this is specific to SE Asia) with Realtek RTL8821CE 802.11ac PCIe adapter. Updated to version 2024.0.10.215 on 18/05/2020 via recommended Windows update.

 

Over the last two weeks it has been increasingly difficult to stay connected to the internet, by now it lasts just one minute. Seems to have started with the above mentioned network adapter update. HP Diagnostics does not help much, sometimes get stuck at resetting Realtek network adapter. Sometimes the network driver disappears 'by itself'.(i.e. in device manager it says no driver files installed, though they are there  on start-up). Have tried to uninstall and restart, works one minute,....Same with internet trouble shooter. Rollback to the previous Realtek version (I think this is .....209 from looking at the older windows update)) does not work in this windows home version. I cannot find the correct drivers  to try a manual install (yes, I am not a computer geek by any means!).

Signal strength is not a problem, I write this from an old WIn 7 labtop, 5 bars (and 90% on my desktop), no problem whatsoever.

Anyone with a bright (or even ordinary) idea?

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@corman Did you try reinstalling the wireless adapter? (please do, if you haven't)

 

While you respond to that, here's what you need to do:

  1. Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!
     
  2. Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices are using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.
     
  3. Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.
     
  4. Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

That said, The best way to resolve the issue is by using the HP Articler: 

CLICK HERE FOR STEP BY STEP INSTRUCTIONS.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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