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Vicky_Vee
New member
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Message 1 of 2
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Ethernet Disabled but not enabling

HP Recommended
HP touch smart 15
Microsoft Windows 10 (32-bit)
It won't connect to any WiFi. Keeps saying to follow my "TROUBLESHOOT" tips. & that takes me to where it says my Ethernet cable is disabled but when I got to device manager & click networks adapters. There is nothing indicating that anything is disabled.
All is enabled. Please HELP!
1 REPLY 1
CF4
Level 9
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Message 2 of 2
Flag Post
HP Recommended

Hi

 

If you are trying to get a WiFi connection then we should try and establish whether there is a WiFi card etc in your machine.

 

cmd.png

 

If you can open a command prompt like the above, and post any non-personal output, to these commands please.

getmac

netsh wlan show interfaces

netsh wlan show drivers

msinfo32

You should get some valuable info from them.

 

Also the msinfo screen will contain more than we need and you should look at this section....

 

msinfo32.png

 

If in doubt please ask.

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