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Locked

‎12-31-2018 02:18 PM

HP Recommended

When I just put in a DVD, nothing happened.  Do I have to buy or download a DVD Player from somewhere?

TY  

Ron

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-31-2018 04:00 PM

HP Recommended

@Ron-B57

 

I don't know what is your machine but I believe it has Cyberlink software and you can use this softare to play DVD's. You may have to use the software to open DVD the first time and next time it will know how.

 

Please try

 

(a) Hit Win key to open Menu,

(b) Scroll down to Cyberlink folder,

(c) Expand this folder and Open Media Player (or PowerDVD),

(d) Open DVD,

(e) Play.

 

More details (also applicable for Windows 10):

 

    https://support.hp.com/au-en/document/c04222533

 

The following link shows you how to find out what is your computer.

 

    https://support.hp.com/us-en/document/c03754824

  Please do NOT post its Serial number (s/n).

Regards.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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3 REPLIES 3

‎12-31-2018 04:00 PM

HP Recommended

@Ron-B57

 

I don't know what is your machine but I believe it has Cyberlink software and you can use this softare to play DVD's. You may have to use the software to open DVD the first time and next time it will know how.

 

Please try

 

(a) Hit Win key to open Menu,

(b) Scroll down to Cyberlink folder,

(c) Expand this folder and Open Media Player (or PowerDVD),

(d) Open DVD,

(e) Play.

 

More details (also applicable for Windows 10):

 

    https://support.hp.com/au-en/document/c04222533

 

The following link shows you how to find out what is your computer.

 

    https://support.hp.com/us-en/document/c03754824

  Please do NOT post its Serial number (s/n).

Regards.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎12-31-2018 04:40 PM

HP Recommended

Thank you very much Banhien, I was able to open my Cyberlink Media Player.  I have a new HP Slimline Desktop-290-p0043w.

I'm just leaning how to use it as I'm not a computer whiz.  Much appreciated.

 

Ron

Was this reply helpful? Yes No

‎12-31-2018 05:13 PM

HP Recommended

@Ron-B57

 

You are welcome and Happy New Year

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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