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Muddybrat
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Message 1 of 2
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How do I connect to server

HP Recommended
Officejet 3830
Microsoft Windows 10 (64-bit)

I’m trying to print and the printer keeps telling me “cannot connect to server”  

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DavidSMP
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HP Recommended

@Muddybrat,

 

Thank you for posting your query in the HP community. A good day to you. I have reviewed the post and will be glad to assist you. Excellent description and a good presentation of the issue.Kudos to you for that. I see you've posted for the first time and let's try to make it a memorable experience for you.

  • Are you using HP Eprint services? (Web Services to print using the printer's email address)
  • Are you enrolled in the Instant Ink Program?
  • Is it a wireless connection?
  • Is the printer connected to the network by means of a router?
  • Share a screenshot or image of the exact error message that you see on the screen.

Let's try these steps now:

If it continues then try these steps to uninstall and reinstall the printer ad the root level:

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers.
  • Restart the PC again.

Then download the latest full feature driver from  https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-officejet-3830-all-in-one-printer-seri...  and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

  • Now check if it gets resolved. If the issue continues then try these steps:

Then assign a manual IP address to the printer by following these steps:

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address on your web browser to obtain the printer EWS page on your computer.
  • From the EWS, click the Scan tab.
  • Click Scan to Email Setup.
  • Click Outgoing Email Profile, click New, and then enter the email address you intend to use with this profile.
  • Enter a display name that will appear on the printer's control panel to identify this email profile.
  • Enter or confirm the correct SMTP server and SMTP port information.
  • If you typically have to enter a username and password to log into your email account, you will want to enter this information into the email authentication fields, and then click Next.
  • Enter a security PIN to restrict access to this email profile, if desired.
  • Set the size for email files and specify Auto CC, if desired.
  • Click Save or Save and test to complete the profile.
  • Restart the printer once done and check.

This should fix the issue. Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

 

DavidSMP
I am an HP Employee

0 Kudos
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