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fdl
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How to replace the wifi adaptor in HP ENVY 24-n014 ??

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HP ENVY 24-n200 All-in-One Desktop PC series (Touch)
Microsoft Windows 10 (64-bit)

My envy 24n200 aio use BCM 43142 which supports b/g/n.

 

The connection gets dropped all the time and getting worse.

 

I would like to upgrade to an adapter which supports a/b/g/n/ac

for better stability(?).

 

Which adaptor shall I buy??

How to install?

 

 
1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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@fdl

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out!

 

As I understand the wifi keeps dropping connection,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you attempt to reinstall the wireless drivers?

When was the last time it worked without these issues?

Did you try a system restore?

Have you checked your product specifications?

(If not, Click here to access the same)

 

While you respond to that, The best way to do that is using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

Also, try:

 

Power cycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

 

If the issue persists, here's a related HP Forums post that should help your cause: Click here to access the same < This also explains about alternative ways of using an external wireless card rather than replacing the internal card, check your user guide for more details about replacing the card.

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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