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Printer scams

HP Recommended
HP OfficeJet Pro 8710

My printer was offline this morning. So I selected off a Google search an HP support website. Immediately, a chat popped up from someone named Amelia. She couldn't help me so she took my phone number and said a technician would call me. He did. A seemingly nice young man named Kevin. He was very knowledgable and, God help me, I let him take over my computer. Long story short, he showed me how my computer was not running properly and I needed a firewall. I have Norton and have disabled my firewall at different times so I know I have one, but he insisted I didn't. He tried to sell me protection that started out at $149.99 and ended at $499.99. I told him that, yes, I do online banking. Now, I'm scared to death.

Any advice for protecting my information? 

I'm so mad!!!

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HP Recommended



I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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