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Shaquille_F
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Message 1 of 10
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Problem with wireless adapter or access point

HP Recommended
OMEN by HP Desktop PC - 870-260na
Microsoft Windows 10 (64-bit)

Hi there, 

 

I am having an issue with my pc when I turn on my pc the network symbol is grey with a red "X" circle. When I go to troubleshoot it comes with "Problem with wireless adapter or access point". When I try to connect to my Internet, it doesn't show up any internet modems and it just says "No wifi networks found". 

Please help, 

Shaq

 

9 REPLIES 9
CF4
Level 9
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Message 2 of 10
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HP Recommended

Hi

 

Best to establish if you have a working adapter first...

 

This short script is to gather information on some parts of your system
OS, Networking Hardware and Software etc.

Copy and paste the section between the ~~~~ lines, into NotePad.
Save as CF4.bat somewhere easily accessible. Double click to Run

Then run as Administrator to create the output files if desired.
The output files can be edited to remove SENSITIVE details before posting.
Delete the output files immediately after use.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
@ECHO OFF

getmac

systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE

PowerShell -Command "Get-NetAdapter > C:\GNA.txt"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver > C:\GNB.txt"
PowerShell -Command "GIP -Detailed > C:\GNC.txt"
~~~~~~~~~~~~~~~~~~~~~~~~~~~~

The output I would like to see is like this...


Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
Ethernet Realtek PCIe FE Ethernet 9 Disconnected AA-AA-AA-AA-AA-A8 0 bps
Bluetooth Bluetooth Device 17 Disconnected AA-AA-AA-AA-AA-A7 3 Mbps
WiFi Realtek RTL8723BE 802 18 Up AA-AA-AA-AA-AA-A6 72 Mbps

Name InterfaceDescription DriverFileName DriverDate DriverVersion NdisVersion
---- -------------------- -------------- ---------- ------------- -----------
Ethernet Realtek PCIe FE Ethernet rt640x64.sys 2015-04-06 9.1.406.2015 6.40
Bluetooth Bluetooth Device bthpan.sys 2006-06-21 10.0.16299.15 6.30
WiFi Realtek RTL8723BE 802 rtwlane.sys 2017-05-03 2023.54.33... 6.70

 

Which shows 3 devices, Ethernet, Bluetooth and WiFi, their status in terms of speed and installed driver.

 

The ping to...

ComputerName           : internetbeacon.msedge.net
RemoteAddress          : 13.107.4.52
InterfaceAlias         : WiFi
SourceAddress          : 192.168.0.11
PingSucceeded          : True
PingReplyDetails (RTT) : 17 ms

 

If in doubt please ask.

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Shaquille_F
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Hello, This is what i got

 

--------------------------

Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
Bluetooth Network Conn... Bluetooth Device (Personal Area Netw... 15 Disconnected 30-E3-7A-36-D9-6C 3 Mbps
WiFi Intel(R) Dual Band Wireless-AC 3168 5 Disconnected 30-E3-7A-36-D9-68 0 bps
Ethernet Realtek PCIe GBE Family Controller 10 Disconnected DC-FE-07-D6-65-52 0 bps

 

Name InterfaceDescription DriverFileName DriverDate DriverVersion NdisVersion
---- -------------------- -------------- ---------- ------------- -----------
Bluetooth Network Conn... Bluetooth Device (Personal Area Network) bthpan.sys 2006-06-21 10.0.16299.15 6.30
WiFi Intel(R) Dual Band Wireless-AC 3168 Netwtw04.sys 2017-10-30 19.51.9.1 6.60
Ethernet Realtek PCIe GBE Family Controller rt640x64.sys 2016-07-14 10.10.714.... 6.40

 


ComputerName : DESKTOP-S7Q0AMA
InterfaceAlias : Bluetooth Network Connection
InterfaceIndex : 15
InterfaceDescription : Bluetooth Device (Personal Area Network)
NetCompartment.CompartmentId : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress : 30-E3-7A-36-D9-6C
NetAdapter.Status : Disconnected

ComputerName : DESKTOP-S7Q0AMA
InterfaceAlias : Ethernet
InterfaceIndex : 10
InterfaceDescription : Realtek PCIe GBE Family Controller
NetCompartment.CompartmentId : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress : DC-FE-07-D6-65-52
NetAdapter.Status : Disconnected

ComputerName : DESKTOP-S7Q0AMA
InterfaceAlias : WiFi
InterfaceIndex : 5
InterfaceDescription : Intel(R) Dual Band Wireless-AC 3168
NetCompartment.CompartmentId : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress : 30-E3-7A-36-D9-68
NetAdapter.Status : Disconnected

----------------------------------------------------------------

 

WARNING: Name of resolution of internetbeacon.msedge.net failed

 

 

I dont know any of what this means, but this what came up. Is this helpful?

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CF4
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Message 4 of 10
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Hi

 

It says you dont have a Working WifI or Bluetooth. AND the Ethernet is also OFF.

 

So is there an Aeroplane Mode (Flight Mode ON)?

 

Mine is F12 and with my FLIGHT MODE ON I get similar results.

 

So Model and OS with SKU please.

 

The results show an Adapter Present and a driver to suit.

 

 

Shaquille_F
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Message 5 of 10
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Hello,

My airplane mode isn't on, and

Model: 870-260na
Os: Windows 10 (64 bit)
Sku: Z7C47EA#ABU
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CF4
Level 9
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Message 6 of 10
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Hi

 

I dont know which OS you are using...

 

https://support.hp.com/gb-en/drivers/selfservice/omen-by-hp-870-200/13687063/model/14785547

 

I'm on 1803. So your Intel Driver should reflect that.

And I think the date of yours is 2017-10-30

The current one is -  Jan 17, 2018

 

(Ditto for your BIOS)

 

Intel Bluetooth Driver (Windows 10)

20.10.0.9 Rev.C35.6 MBJan 17, 2018Download
 

Intel Wireless LAN Drivers (Windows 10)

20.50.1.1 Rev.P117.8 MBApr 27, 2018Download
 

Realtek NIC Driver (Windows 10 v1607)

10.012.1007.2016 Rev.A10.4 MBJan 5, 2017Download
 

Realtek NIC Driver (Windows 10 v1703/09)

10.019.0627.2017 Rev.A10.5 MBNov 20, 2017Download
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Shaquille_F
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Hello,

 

Unfortunately, this hasn't solved the problem, my BIOS was 82F1 and I installed the BIOS and Downloaded All the Internet Drivers and this still hasn't solved the problem.

 

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CF4
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Message 8 of 10
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Hi

 

So now the batch file should show a different driver when run again.


Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
Ethernet Realtek PCIe FE Ethernet 9 Disconnected AA-AA-AA-AA-AA-A8 0 bps
Bluetooth Bluetooth Device 17 Disconnected AA-AA-AA-AA-AA-A7 3 Mbps
WiFi Realtek RTL8723BE 802 18 Up AA-AA-AA-AA-AA-A6 72 Mbps

Name InterfaceDescription DriverFileName DriverDate DriverVersion NdisVersion
---- -------------------- -------------- ---------- ------------- -----------
Ethernet Realtek PCIe FE Ethernet rt640x64.sys 2015-04-06 9.1.406.2015 6.40
Bluetooth Bluetooth Device bthpan.sys 2006-06-21 10.0.16299.15 6.30
WiFi Realtek RTL8723BE 802 rtwlane.sys 2017-05-03 2023.54.33... 6.70

 

No need to post it, but just compare.  NEXT is the assumption that there is viable Adapter.

 

@ECHO  THIS MAY HELP TO REPAIR / RECTIFY,
@ECHO  VERY, SIMPLE NETWORK DIFFICULTIES.
@ECHO  BOTH ETHERNET & WIRELESS PROBLEMS.
@ECHO  THE RESULTS WILL VARY ACCORDING TO 
@ECHO  YOUR CONFIGURATION AND USER LEVEL.
@ECHO  A RE-BOOT MUST BE DONE AFTER DOING
@ECHO  SOME OF THE CHECKS OPTIONED BELOW.
@ECHO....................................
:MENU
@ECHO  TYPE IN YOUR PREFERRED MENU CHOICE
@ECHO....................................
@ECHO.
@ECHO  A - PING_LO Ping test to 127.0.0.1
@ECHO  B - PING_TO Pinging out to 8.8.8.8
@ECHO  C - GET_IFS Display each Interface
@ECHO  D - DNSFLSH Flush out DNS Register
@ECHO  E - DNS_REG Register new DNS value
@ECHO  F - IPvFOUR Reset to remove errors
@ECHO  G - IP_RNEW Force/Renew IP address
@ECHO  H - IPv_SIX Reset to remove errors
@ECHO  I - NB_STAT NETBIOS -Renew -Repair
@ECHO  J - DIS_HEU Disable TCP Heuristics
@ECHO  K - SH_ETH0 Display ETH0 interface
@ECHO  L - DR_WLAN Drivers WLAN interface
@ECHO  M - SH_WLAN Display WLAN interface
@ECHO  N - NS_LKUP Shows your Name Server
@ECHO  O - GET_MAC Obtain MAC address(es)
@ECHO  P - GTMAC-A Create address(es)-TXT
@ECHO  Q - IP_CONF Display Network Config
@ECHO  R - IPCNF-A All Network Config-TXT
@ECHO  S - SYS_SUM System Summary Display
@ECHO  T - INFO_32 Shows MSINFO32 Screens
@ECHO  U - NETSTAT All Network Statistics
@ECHO  V - NSTAT-A Show Network Stats-TXT
@ECHO  W - WINSOCK Reset to remove errors
@ECHO  X - PROFILE Displays SSID listings
@ECHO  Y - WIFIKEY Displays as clear text
@ECHO  Z - FINISHD Close this Command Box
@ECHO ...................................
@ECHO OFF
COLOR B1
SET /P M= Press A-Z, and then ENTER:

IF /I %M%==A GOTO PING_LO
IF /I %M%==B GOTO PING_TO
IF /I %M%==C GOTO GET_IFS
IF /I %M%==D GOTO DNSFLSH
IF /I %M%==E GOTO DNS_REG
IF /I %M%==F GOTO IPvFOUR
IF /I %M%==G GOTO IP_RNEW
IF /I %M%==H GOTO IPv_SIX
IF /I %M%==I GOTO NB_STAT
IF /I %M%==J GOTO DIS_HEU
IF /I %M%==K GOTO SH_ETH0
IF /I %M%==L GOTO DR_WLAN
IF /I %M%==M GOTO SH_WLAN
IF /I %M%==N GOTO NS_LKUP
IF /I %M%==O GOTO GET_MAC
IF /I %M%==P GOTO GTMAC-A
IF /I %M%==Q GOTO IP_CONF
IF /I %M%==R GOTO IPCNF-A
IF /I %M%==S GOTO SYS_SUM
IF /I %M%==T GOTO INFO_32
IF /I %M%==U GOTO NETSTAT
IF /I %M%==V GOTO NSTAT-A
IF /I %M%==W GOTO WINSOCK
IF /I %M%==X GOTO PROFILE
IF /I %M%==Y GOTO WIFIKEY
IF /I %M%==Z GOTO FINISHD

:PING_LO
ping LOOPBACK
echo.
GOTO MENU

:PING_TO
ping 13.107.4.52
echo.
GOTO MENU

:GET_IFS
netsh interface ip show interface
echo.
GOTO MENU

:DNSFLSH
ipconfig /flushdns
echo.
GOTO MENU

:DNS_REG
ipconfig /registerdns
echo.
GOTO MENU

:IPvFOUR
netsh int ipv4 reset reset.log
echo.
GOTO MENU

:IP_RNEW
ipconfig /release
ipconfig /renew
echo.
GOTO MENU

:IPv_SIX
netsh int ipv6 reset reset.log
echo.
GOTO MENU

:NB_STAT
nbtstat -RR
echo.
GOTO MENU

:DIS_HEU
netsh int tcp set heuristics disabled
echo. 
GOTO MENU

:SH_ETH0
netsh lan show interfaces | more /c
echo.
GOTO MENU

:DR_WLAN
netsh wlan show drivers | more /c
echo.
GOTO MENU

:SH_WLAN
netsh wlan show interfaces | more /c
echo.
GOTO MENU

:NS_LKUP
nslookup /ns
echo.
GOTO MENU

:GET_MAC
getmac | more /c
echo.
GOTO MENU

:GTMAC-A
getmac >> c:\GM.txt
Notepad c:\GM.txt
echo. 
GOTO MENU

:IP_CONF
ipconfig -all
echo.
GOTO MENU

:IPCNF-A
ipconfig -all >> C:\IP.txt 
Notepad C:\IP.txt
echo. 
GOTO MENU

:SYS_SUM
systeminfo
echo.
GOTO MENU

:INFO_32
msinfo32
echo.
GOTO MENU

:NETSTAT
netstat -e -r -s | more /c
echo.
GOTO MENU

:NSTAT-A
netstat -e -r -s >> NetStat.txt
Notepad NetStat.txt
echo.
GOTO MENU

:WINSOCK 
netsh winsock reset catalog
echo.
GOTO MENU

:PROFILE
netsh wlan show profiles
echo. 
@ECHO PLEASE NOTE any NETWORK-SSID name(s)
@ECHO that you want the PASSPHRASE(S) for.
echo.
GOTO MENU

:WIFIKEY
set /p wkey=Please type in the SSID 
Please type in the SSID 
netsh wlan show profile name=%wkey% key=clear
echo.
GOTO MENU

:FINISHD
EXIT

Same principle RUN it, concentrating on the Letters K,L,M,N AND O.

 

Then try LETTERS X and Y, you can go thru A to Z if you want.

 

Letter A is to test the adapter.

Press A-Z, and then ENTER:a

Pinging DESKTOP [::1] with 32 bytes of data:
Reply from ::1: time<1ms
Reply from ::1: time<1ms
Reply from ::1: time<1ms
Reply from ::1: time<1ms

Ping statistics for ::1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

 

If in doubt please ask.

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Shaquille_F
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Message 9 of 10
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HP Recommended

Hi,

 

This still hasn't solved the problem. 

 

In the CF4.bat file, it still says I cannot connect to internetbeacon.msedge.net and I did the new .bat file from A-Z and it did not fix it, what shall I do now?

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CF4
Level 9
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Message 10 of 10
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HP Recommended

Hi

 

Without any more definitive evidence that the adapter is active and configured, like the listing from ipconfig -all I am out of ideas on how I can help.

 

Someone else may have better ideas.

 

I would remove the Adapter card and reboot.  Clear as much of it's config as possible.

 

Shutdown.  Re-Insert the Adapter into the Main Board and start again.

 

Then repost your problem.

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