Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Scan to computer

HP Recommended
HP envy 5640
Microsoft Windows 10 (64-bit)

When trying to scan to computer I receive the error message: "scan to computer unavailable" It tells me to use Printer and Scan Doctor, but that is unable to fix it and says that Windows will find a solution and let me know.  But have had no communication from Windows.

It did scan to computer when first started up but I think since a Windows 10 update, it hasn't worked. My computer and Envy 5640  is networked to my partner's in the same room, and he too is unable to scan to computer. There is no problem with printing and we are connected wirelessly.

17,747 17,730 1,301 2,079
Message 2 of 2
Flag Post
HP Recommended

Hi! @TREBOR10, Welcome to HP forums.


I understand you have issues scanning to the computer and you are getting error scan to computer unavailable on your printer.


Don't worry I'd like to help you out.


Did you make any changes to your printer?


Try the steps recommended below.


In the search type Devices and Printers. Open devices and printer.
Click Add Printer.
Select Add a network, wireless, or Bluetooth printer, then click Next.
Select The printer that I want isn't listed, then click Next.
Select Add a printer using a TCP/IP address or hostname, then click Next.
In the Hostname or IP address box, enter the printer IP address, then click Next.
Select the type of printer you are using, then click Next.
On the "Type a printer name window," do the following:
In the Printer name box, enter a name for your printer so you can identify it.
If you want to make this printer your default printer, check Set as the default printer.
Click Next.
On the "You've successfully added" window, do the following:
Click Print a test page.
When you have successfully printed a test page, click Finish.


Refer this article to further troubleshoot network scanner connection errors.


Please let me know the outcome.
Have a great day ahead! 🙂



Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation