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judyp1414
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Message 1 of 2
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When I try to print, a message comes up and asks for passphrase. Don't know it

HP Recommended
pavillion 21 desktop

When I try to print I get an error that asks for a passphrase.  Don't know it.  I put in my IP address but do not see a passphrase on there either.  I put the name of the computer on for passphrase  and have tried everthing.  I have the HP Envy 5530.  Everything looks okay on the printer after I put in my password for my router.

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banhien
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Message 2 of 2
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HP Recommended

@judyp1414

 

You did not supply the Operating System of your computer. My guessing is sounds like you have not installed printer software and drivers to your computer. Please use the CD which comes with your printer to install its software and drivers to your computer first.

 

Regards.

BH
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