cancel
Showing results for 
Search instead for 
Did you mean: 
gerilyncapps
New member
1 0 0 0
Message 1 of 2
204
Flag Post

connect to wifi

HP Recommended
HP Pavilion Slimline

Hi,

I recently moved into a 2level home and the internet rotar and moteum is stationed on the first floor. I have a office set up on the 2nd floor and did have my desktop connected to the wifi for about 4mths. Recently I guess there were updates and the icon to connect to the wifi is gone. I cannot find anywhere to connect wireless to the internet. Please help me.

Thanks,

Not Connected

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,946 2,574
Message 2 of 2
Flag Post
HP Recommended

@gerilyncapps,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you uninstall the wireless driver from device manager and then restart the computer and check whether the issue is resolved.

 

Here is how it is done.

  1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

If you continue facing the issue, I recommend you perform the below steps and check whether the issue is resolved.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation