hp all in one pc won't always print? test are ok, unistalled & reinstalled

[sherired]

Printer doesn't always print.  Used print & scan doctor & unistalled/reinstalled.

test prints are ok.  Mostly old docs from previous PC.  Sometimes it will print and other times the same doc won't print.

Scans work--just intermittant print problems--most won't print.  It shows up in the Que-but only for a minute and then it is gone and never prints??

[sandytechy20]

@sherired

Welcome to the HP Forums. I would be happy to help you with your HP Officejet Pro 8620 printer. I understand that your printer stops printing intermittently and you have already done some preliminary troubleshooting. 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

• Reset the printer.
• Check the print driver settings.
• Uninstall the print driver.
• Reinstall the print driver.
• Update the printer firmware.
• Check the network status.

Click here and refer the document to perform the above troubleshooting steps.

(Note: though the title of the printer is different, these steps should fix the issue)

Let me know how it goes.

Cheers.