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problem with USB?

HP Recommended
Hp pavilion 23xw 23"
Microsoft Windows 10 (64-bit)

i have a pavilion 23xw 23" LED HD backlit screen all in one PC and just recently when i plug in my phone via USB to transfer files it doesnt show my phone or the pop up box that normally appears on screen and im struggling to put files onto my computer from my phone, can anyone help? ASAP, thankyou.

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HP Recommended



What is your phone ? New Microsoft, Apple and Google may change the way smartphones /tablets connect to Windows computers. Please check and turn your phone to Mass Storage Mode.



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