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davepunter
New member
1 0 0 0
Message 1 of 2
262
Flag Post

wireless keyboard not working

HP Recommended
200 wireless keyboard and mouse
Microsoft Windows 10 (32-bit)

Hi, I have a keyboard that has stopped working.

 

Mouse works fine

 

same on two pc's

 

New batteries fitted

 

just has the number lock lit up and no activity when used.

 

Any ideas, as I would expect to just reject it under warranty, but the HP support is designed to ensure you get no help???

1 REPLY 1
jorkki
Level 7
687 680 30 108
Message 2 of 2
Flag Post
HP Recommended

Not familiar with the product, but did you try the resync procedure depicted here:

 

https://support.hp.com/lamerica_nsc_carib-en/document/c00006821

 

People are using their precious remaining lifetime to try and help, so it is common courtesy to come back and tell what the solution eventually was even if you found it elsewhere. It is for the benefit of everyone.
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