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Student
Posts: 1
Member Since: ‎08-28-2010
Message 1 of 2 (1,710 Views)

Computer Keeps Crashing

My HP computer keeps crashing. I have the information I will post to see if anyone can help me figure out why is doing it.

Its and HP running windows 7 64 bit.

The Model is E9220Y

 

Here is the error message

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88004D8729C
BCP3: FFFFF880045801F8
BCP4: FFFFF8800457FA60
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\082810-31683-01.dmp
C:\Users\Tony\AppData\Local\Temp\WER-60762-0.sysdata.xml

 

The computer will run in safe mode. I did try a restore point but it crashed when it restarted and started windows normally.

Any help out there would be awesome.

0 Kudos
Provost
Posts: 26,690
Member Since: ‎07-17-2009
Message 2 of 2 (1,694 Views)

Re: Computer Keeps Crashing

Are you using a particular application when the PC crashes?

 

Does the Event Viewer log show any critical errors?

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Windows 10 and Windows 8.1 Pro x64 in UEFI mode
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