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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-12-2016 07:53 AM

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Product: HP-envy 1271er
Operating System: Microsoft Windows 8 (64-bit)

 

I tried to follow the instruction 

https://www.youtube.com/watch?v=72uwa0OZPPw&feature=youtu.be .

 

I downladed file sp66773.exe and launched it but after accepting terms of use there was no screen with choosing usb drive and after that I got an error message on the screen:

IHISI: Get support mode fail in SMI

 

After pressing "Ok" button i got:

BIOS did not support  InsydeFlash.

 

And that is all.

 

So what I'm doing wrong?

8 REPLIES 8

‎02-12-2016 03:34 PM

HP Recommended

Please post your full product Number

 

 

 

http://h10025.www1.hp.com/ewfrf/wc/findModel?cc=us&dlc=en&lc=en

 

 

 

#2

 

Please Do Not post your s/n

 

 

 

HP Product number label.gif

 

 

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‎02-13-2016 01:08 AM

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E0Z74EA#ACB

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‎02-13-2016 11:14 AM

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Evidently that bios version does not support making a bootable usb. It must be flashed while in Windows, which makes no sense when it won't boot.

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‎02-15-2016 02:21 AM

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So there is no way to update my version of BIOS when Windows couldn't be loaded?

Does Windows 10 installation process automatically update BIOS? 

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‎02-15-2016 06:29 PM

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@1271er wrote:

So there is no way to update my version of BIOS when Windows couldn't be loaded?

Does Windows 10 installation process automatically update BIOS? 

1. Not as far as I can tell

 

2. No.

 

 

It is best to install the original OS and then flash the bios in Windows, Some older bios flash utilities do not work in Windows 10.

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‎02-17-2016 02:02 AM

HP Recommended

SP72954 contains many .bin, .sig and .s12 files that can be used along with the Firmware options in the HP_TOOLS diagnostics utility to update your BIOS. SP63599 allows you to create a USB that contains the diagnostics which will launch upon pressing F2 at the Boot/Startup Menu. Just copy the relevant .bin,.sig &.s12 files onto the USB then use the Firmware option to select the .bin file.

 

This worked for me today using 01894.bin... 

 

Cheers,

Kevin

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‎02-17-2016 02:20 AM - edited ‎02-17-2016 02:24 AM

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Ok I'll try it

Could you provide  links to download both files?

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‎02-17-2016 03:02 AM

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Normally you would download any SoftPaq via support.hp.com - but yesterday I seemed to have problems downloading SP72954 from there - so I eventually found a downloadable version at - ftp://g4u0180.houston.hp.com/ftp4/pub/softpaq/sp72501-73000/sp72954.exe. Just run it to upack the source files and then you will find the BIOS files in /field/Hewlett-Packard/current (if I remember correctly).

 

SP63599 can be found at http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_125296_1&swEnvOid=4063

 

HTH,

Kevin

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