2 days ago I did a factory reset on my computer. before doing so i backed up all my files to an external hard drive so nothing is lost. my computer was just full of junk and i wanted to get rid of everything and start fresh. I went thrue the windows settings and chose the option to reset everything and reinstall windows. then the restarting screen came up, so i waited overnight, in the morning it was just a black screen but the computer was still on, so i powered off my computer and turned it back on again, did this several times, but the monitor is not getting a signal still. I assumed that the drivers were deleted so i tried plugging my monitor into my graphics card and the motherboard but neather seem to do anything, the monitor still gets no signal.
Welcome to the HP Support Forums! I understand that your display is not coming up after you attempted a factory reset. I am happy to give you a hand with this.
Had your operating system ever been upgraded to a completely new version, or was a retail installation ever used before? If yes, then your factory recovery image may no longer have been functional. Do you have any recovery media for your system that you may have previously created? If not then you may find this of help: HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive
Also are you able to test your display connected to another device to rule out a display failure?
Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.
Malygris1 I work on behalf of HP Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution. Click Kudos Thumbs Up on the right to say “Thanks” for helping!
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.