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03-24-2009 06:42 PM
HP Pavilion Slimline s3220n Desktop PC
Windows Vista Home Edition
I'm not certain exactly what had caused it's current issue, I was only told to attempt fixing it since I've wiped out many hard drives before.
This computer was bought at Circuit City, which has recently closed down, and they had given us recovery disks in case they were needed.
Now they're needed but for some reason do not run.
The computer won't startup fully. It will turn on, show the blue HP start up screen with (f10 - set up) (recovery f11 - system recovery) options. F11 does not work, I've tried to get into safe mode to get into the computer and recover the computer that way. I've repeatedly pressed f11, nothing comes up.
A black screen will then load. (Without Recovery CD in)
- Black screen with white writing, "Disk Boot Failure, insert System disk and press enter."
Nothing else happens here and has to be shut off by pressing the hard drive power button. Unless I put the CD recovery Disk in, which I've tried putting it in when I was prompted to, and I've also placed the disk in before startup.
(With Recovery CD in)
- Start up menu shows, HP welcome screen and then a black screen.
Then white writing pops up, " Windows is loading files..."
Then after loading is complete, and error message comes up: "This PC is not supported by the system recovery disks. You will not be able to continue to recover the system with these disks."
Then an application error pops up: Memory could not be read. Click ok to terminate. Click OK, and computer restarts starting all over again.
I've looked through the HP website for the Recovery Disks but haven't had much luck.
I'm not sure what else to do for the computer so any help would be greatly appreciated. I also hope I gave enough information to describe this. Thanks.
(Sorry for my lack of computer terms or knowledge of fixing computers.)
03-24-2009 11:11 PM - edited 03-24-2009 11:12 PM
For recovery discs contact HP by phone.
Did you add more memory? Try reseating the memory.
It could be the HDD is going bad. Try to test it if at all possible.
03-25-2009 06:00 AM
I'm not an HP employee.
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03-25-2009 09:45 AM
A lot of this sounds like the problem I had. My hard drive had failed due to the Seagate bios bug. I was not able to get to boot options unbtil I disconnected the hard drive. If you can, disonnect the hard drive then boot and try to access the boot wcreen options. If you can it is the hare drive. It is also a good idea to turn on the boot messages befroe exiting. That you can get a little information about what is going on. In my case, it was not ableto locate the hard drive, but took two minutes or so looking.
03-28-2009 12:56 AM
The message 'PC is not supported by the system recovery disks' is usually caused by an incomplete/corrupt BIOS tattoo string ,which is in all HP machines and read by Recovery to be sure it is an HP and entitled to use Recovery. This error requires service by HP, hope the machine is still in warranty?
Use the number posted by dmhoo above to contact HP.
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