Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Posts: 1
Member Since: ‎08-25-2013
Message 1 of 2 (370 Views)

How do I unlock my computer

My husband set up a password on his new computer & now he don't remember what it is. How can we reset it?
0 Kudos
Regents Professor
Posts: 5,556
Member Since: ‎12-04-2012
Message 2 of 2 (335 Views)

Re: How do I unlock my computer

There are a few places where a password can be set:


* on the laptop itself, as soon as you turn it on,

* when it boots and you see the "login" screen.


If the former, have your "Proof Of Purchase" documents ready, and call HP for technical support (free in the first 30 to 90 days).  You'll have to prove that you are the legal owner of the computer -- not a thief who is trying to boot a stolen computer.


If the latter, then search the Internet for "Nordahl Offline Password Editor".

If you can download this software to a CD-recordable,

and if you can boot your computer from this CD,

the software can be used to "blank-out" the password.

Remove the CD, and reboot, and do not enter a password.  You'll get logged-on.

Then, set a new password.


Or, if the latter, turn the computer off. Turn the computer on, and immediately look for a "press Fxx to enter System Recovery". Press that key, and proceed to reinstall Windows from "scratch".


† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation