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Chellie1
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HP Recommended

Memory upgrade results in no boot up

HP 600-1350
Microsoft Windows 10 (64-bit)

I have an all in one HP 600-1350. There are 2 X 2 gb of memory installed from original purchase years ago. I ordered 2 x 4 gb of memory and installed as directed. The computer will not boot up with new memory installed. 

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HP Recommended

Memory upgrade results in no boot up

Hi,

 

Try one dimm at a time in case one of the dimms is bad.

 

If necessary, try clearing the CMOS.

 

Your first consideration should be HP Sales or HP Support when considering memory replacement or upgrades. If you want to consider other manufacturers then the easiest way to avoid memory problems is to contact one of the major memory manufacturers. I am recommending that you try the memory tools from these manufacturers: Corsair, Kingston and Crucial. Once you have determined the dimms that you need, then contact sales or technical support to verify that you have selected the correct dimms. If you buy directly from the manufacturers, then they will stand behind their products.

HP Photosmart 6520
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 10 x64
Custom PC - Z390, i7-9700K, 32GB, dual 512 GB NVMe, dual 512 SSDs, 2K screen, OC'd to 5 Ghz, NVIDIA 2080TI 11GB
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