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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-20-2017 01:21 AM

HP Recommended
Product: HP P3500 Microtowe
Operating System: Microsoft Windows 7 (64-bit)

 

 

Please tell me what this failure id means. 

 

Hard Drive Short DST Check: Failed

 

failure ID: 988HVT-0008HK-X87SWJ-60XX03

product ID: C5X66EA#ABB

 

1 REPLY 1

‎02-20-2017 03:01 AM

HP Recommended

Hi,

Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and need to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

  http://welcome.hp.com/country/w1/en/contact_us.html
    
Regards.

BH
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