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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-07-2017 06:12 PM

HP Recommended

Hi @JohM,

 

Thank you for replying,

I understand both the cards should work, however, we cannot guarantee. This is at your own discretion. 

 

I hope this answers your questions. Let me know if you need any help.

 

Regards,

Jeet_Singh
I am an HP Employee

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‎04-10-2017 09:05 AM

HP Recommended

Hi
Unfortunately, after this long discussion I don't have solved my problem, that is: replace the faulty graphics card with a new card compatible to 100%.
I think next time, I will not purchase again an HP desktop.
With other motherboards it is very easy to replace the graphics card and other components.
Thanks anyway for all the answers.
Regards

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‎04-10-2017 04:33 PM

HP Recommended

Hi @JohM,

 

Thank you for posting on the HP Support Forums,

I have brought your issue to the attention of an appropriate team within HP. 

 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

 

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

 

Regards,

Jeet_Singh
I am an HP Employee

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‎04-11-2017 02:24 AM

HP Recommended

OK thanks
I await contact from the hp team

Regards,

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