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Unable to use image capture/document capture after sprout update

HP Recommended
Sprout
Microsoft Windows 10 (64-bit)

I recieve folowing error when attempting to perform image capture on mat after update.

 

Request to capture Moment failed with new HPPC_RESULT value as [1.0.d.a0088888] (HPPC_ERROR_EMPTY)

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Please call support.

I am an HP employee.
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HP Recommended

Hi,


Thank you for bringing out this issue to our notice.

I would request you to contact HP support, so that this can be elevated to our 2nd level engineering support team.


Please use the following link to contact HP Support through phone, chat or email support incident logging medium:


http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

 

 

Regards,

I am an HP Employee.
My opinions are my own, and do not express those of HP.
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