Your system has detected a configuration error. Code purple

mimilapham · ‎05-27-2011

HP Pavilion a522n. I just did a full recovery using a DVD I created when I bought the computer. The following message appears:

Your system has detected a configuration error. Please report this error to Customer Care using the phone number found in the Warranty and Support Guide that came with your PC. Unless corrected, this error will prevent your PC from operating properly. Turn off your PC by pressing and holding the Power button. After a few seconds your PC will automatically turn off. (Code Purple)"

I first did the HP PC System Recovery and got the above message, so then tried the DVD I created. Both get the same results.

what do I do now?

wb2001 · ‎05-27-2011

Thses may be very helpful:

http://h30434.www3.hp.com/t5/Desktop-Operating-systems-and/Code-Purple-Error-Help/td-p/359373

http://www.question-defense.com/2010/07/24/hpcompaq-system-configuration-error-code-purple-windows-v...

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

johnrocks · ‎05-28-2011

There are a couple of ways to go about fixing the hp code purple error. Use the linux live cd. This is the easiest option.

nanniemae · ‎06-16-2012

hp desktop pavilion slimline error message code purple

Matt_Lo · ‎06-18-2012

@nanniemae

did you try the suggestions posted by wb2001?

if these didn't work, then please call HP support and let them know you received the "code purple" error

_________________________________________________________
I am an HP employee.

"I'm looking for a laptop that looks like it's wrapped in super-rich, smoothed out tangerine peels." -TheMusicMaker

npw05001 · ‎05-03-2013

Hello,

Are you having trouble with your HP computer? If so can you provide the following information:

Can you provide the model and product number of your computer? Here is a link that shows how to find that information.
Can you give a detailed description of your issue.

↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

unoticed · ‎11-02-2013

what do i do?

SuperMario1 · ‎11-04-2013

Hello unoticed. Do you have an issue that requires assistance? If so, could you please respond with your computer model number and operating system. If you need assistance locating the model number, you can reference this document: http://support.hp.com/us-en/document/bph07555

Please respond as soon as possible so I can assist you. I'm only here to help!

Mario

I worked on behalf of HP.

Rainhillian · ‎11-28-2013

Pavilion model t530gb. Just done system recovery and I get the Code puple error. Anyone recommend a fix? One web page suggests shift F10 followed by commands, but shift F10 doesn't work. Nothing works

wb2001 · ‎11-28-2013

Rainhillian,

Is your system 100% original?

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.