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AlaskaPilot Student
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get "unable to find a version of the runtime to run this application" response to hp update

When prompted to Download an HP Update I follow the on-screen prompts but am unsuccesful in the update.  The error reads "Unable to find a version of the runtime to run this application"  Then I follow the prompts to manually Download the update with the same results.  What's wrong?

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Distinguished Professor
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get "unable to find a version of the runtime to run this application" response to hp update

Hello AlaskaPilot,

 

Runtime errors are generally caused by something wrong with the .NET framework on the computer. There is a few troubleshooting steps that can be done. The steps are outlined here in regards to a different application, but the steps are the same.

unable to find a version of the runtime to run this application

 

More information about the cleanup tool that it is referencing can be found on this blog post.

.NET Framework Cleanup Tool User's Guide

 

Let me know the results after trying the outlined steps.

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