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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-26-2017 05:47 PM

HP Recommended
Product: HP Lap Dock

Hello,


I need to create a support ticket for my HP Lap Dock - the LCD panel no longer comes on but the unit powers up and keyboard illuminates. I've tried connecting to it with my Elite x3 and I can indeed connect, but the screen never shows anything.  I can see the Lap Dock broadcasting when I go under "Connect" and when I connect a USB-C cable to it and attach the other end to my Elite X3, it works but I can't see anything on the Lap Dock (Phone shows that it's connected).  Continuum launches on the phone, etc.

 

Something is wrong with the panel.  


Any ideas?  I can send my Serial # and Product # but I am unable to check warranty on it on the HP website. It's only a few months old.  


Thanks,

Todd

1 REPLY 1

‎08-05-2017 01:50 AM

HP Recommended

I am having the same problem, but solved it by holding the power button in for 10 or 20 seconds. Then the screen came on, and turned of a again. After that I just had to push the power button once normally, and the Lap Dock worked again.

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