The HP Support Community is a great place to find solutions for technical PC and Print issues. However, the support communities are not an ideal place for HP Instant Ink issues. Many Instant Ink issues are account related and require personal information to resolve. HP does not recommend posting your Instant Ink account information publicly.
If you would like assistance with your Instant Ink account, then HP recommends to launch HP's automated Virtual Agent directly from this link.
You can also launch Virtual Agent from the following Diagnostics page.
If you’re interested in self-solving your issues, HP recommends that you take a look at the FAQ section on your Instant Ink Account Page.
I work for HP, supporting HP experts and trying to help this community as much as I can.